Job Description
Responsibilities for this Position
Location: Singapore, SG, 797800
Flexible Work Arrangement: Onsite
Career Level: Executive
Requisition Id: 5410
Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to over 4,500 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Government Services, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of dedicated professionals perfecting the art of flight. The artisans of aviation. The craft that brings our customers' journey to life. In the hangar, on the ground, and behind the scenes. Enabling global flight, with passion.
Position Summary As a Customer Service Lead you will provide assistance to passengers and crew throughout the different stages of travel through our Jet Aviation FBO's. The job incumbent will be the main point of contact for service requests, inquiries, suggestions and complaints.
Main Responsibilities - Provide the best possible levels of service to our customers in a welcoming, friendly and respectful manner - make the customer feel at home
- Increase customer satisfaction by understanding their needs and by responding to inquiries and complaints promptly, fairly and efficiently
- Provide product and service information to customers and identify upselling opportunities to maintain and increase income streams from customer relationships
- Recommend and implement programs to support customer needs
- Attend to handling requests, carry out pre-flight and post-flight administrative tasks and assist flight crews and customers with various service requirements
- Participate in the Safety & Quality Management System in accordance to the safety and quality policy and be pro-actively involved in a positive safety culture environment
- Identify and report potential hazards and near misses as well as occurrences as required by the reporting system
- Lead, guide and coach Customer Service Agent on the procedures and processes of FBO
- Represent Jet Aviation as one company internally and externally with industry groups, regulatory bodies and the General Dynamics network
Minimum Requirements - High School Diploma/GED or equivalent
- Valid driver's license
- English language skills (e.g. B2 proficiency level or equivalent)
- Good communication skills
- Common courtesy and customer orientation
- Ability to work flexible schedules and in various weather conditions as well as meeting minimum physical requirements of the job
Desired Characteristics - Work experience in the aviation industry or a related field (e.g. hospitality) would be an advantage
- Ability to work calmly and effectively under pressure
- Strong personal values corresponding with Jet Aviation values (Trust, Honesty, Alignment, Transparency)
- Excellent communications, customer service and people skills
- Results driven - able to execute with high personal accountability
- Strong initiative and self-direction
- Strong personal values corresponding with Jet Aviation values (Trust, Honesty, Alignment, Transparency)
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment The employee must be able to work in both a heavy maintenance environment and in upscale customer areas. The noise level in the work environment is usually moderate with occasional high volume when aircrafts arrive/depart. The employee is frequently exposed to vibration. Occasional fuel fumes may permeate the workplace. Employee must be willing and able to work in all types of weather conditions. The noise level in the work environment is usually loud. The Hangar environment may be extreme hot and cold during certain seasons of the year.
If you are interested in a multicultural, challenging and innovative working environment and your profile matches our requirements, we are looking forward to receiving your online application in English.
Equal Employment Opportunity has been, and will continue to be, a fundamental principle at Jet Aviation, where individuals are hired, employed, recognized, and advance based upon their individual skills and abilities and without regard to an individuals race, color, national origin, age, religion, physical or mental disability status, sex, gender, sexual orientation, gender identity or expression, transgender status, genetic information, marital status, pregnancy (including childbirth, lactation and related medical conditions), status as a protected veteran or any status or characteristic protected from employment discrimination under applicable federal, state and local laws (EEO status). This policy applies to all terms and conditions of employment, including, but not limited to, recruitment and hiring, compensation, benefits, promotions, termination, layoff, recall, transfer, and opportunities for training and advancement.
PI284445280
Job Tags
Full time, Work experience placement, Local area, Worldwide, Flexible hours