Job Description

Job Description and Duties

Do you enjoy working in a collaborative team environment to assist those in need? If so, Safe at Home might be the team for you! The Secretary of State (SOS), Management Services Division is recruiting to fill a permanent, full-time, Analyst II position to work in the Safe at Home program, a program that allows victims of domestic violence, human trafficking, stalking, sexual assault, child abduction, elder/dependent adult abuse, and their household members and minor children to utilize a confidential address forwarding service to maintain their safety and privacy. The program also serves reproductive health care workers, volunteers and patients, and public entity employees and contractors who are in fear for their safety. This position is located in downtown Sacramento near a Light Rail stop.

Under direct supervision of the Safe at Home Operations Manager (Supervisor I), the incumbent performs a variety of analytical assignments requiring a high degree of initiative, problem solving, and accuracy to complete assignments. To maintain the trust of the Safe at Home participants, the incumbent must be able to work with confidential documents, be sensitive to the participant’s concerns expressed during telephone conversations, be comfortable in making public presentations and representing the program to large groups of people, and be able to differentiate the application of law and regulations when confidential information may be released to law enforcement, the courts, and other governmental agencies.

Under the direction of the Supervisor I, the incumbent is responsible for all aspects of the SAH program enrollment, including but not limited to reviewing and processing applications and renewals, terminations for non-renewal, drafting and sending correspondence, preparing and sending of participant packets, and responding to all enrollment related inquiries. The incumbent will be responsible for conducting data collection and analysis to assess program efficiency, resource needs, and areas for improvement, and reporting on the findings to management on a routine-basis. The incumbent will also participate in the call center and serve as a customer support representative, by answering general questions about the Safe at Home program and services, referring to a variety of resources, and providing the status of enrollment applications, renewals, confidential name change requests, or general information.

Desirable Qualifications : In addition to evaluating each candidate’s relative ability as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Experience utilizing databases and completing data entry.
• Experience collecting, analyzing, reporting, and presenting data to management and/or stakeholders.
• Experience developing, updating, and communicating policies and procedures.
• Excellent written and oral communication and telephone customer service skills.
• Ability to convey and present complex information to broad audiences.
• Experience working with populations afflicted by life events and ability to empathize.
• Demonstrated tact, resourcefulness, and diplomacy when working with stakeholders, maintaining a high level of professionalism.
• Ability to establish and maintain effective working relationships with staff, participants, community-based organizations, local government agencies, and statewide organizations/agencies.
• Ability to protect and safeguard personal and confidential information.
• Ability to maintain organization during multi-faceted projects and assignments with competing priorities and/or changing deadlines.
• Experience with Microsoft Word, Excel, Power Point, Adobe Acrobat, and other applications.

You will find additional information about the job in the .

Working Conditions

The incumbent must be able to work Monday-Friday from 8:00 a.m. to 5:00 p.m. This position provides telework opportunities based upon the agency’s telework policy and business needs.

Special Requirements

Supplemental Questionnaire : Applicants must submit a Supplemental Questionnaire responding to the questions listed below, it should be no more than one (2) pages typed, using business professional font, font size and formatting. Responses do not need to include the question but must be numbered in the same order. Applications submitted without the Supplemental Questionnaire will not be considered.

1. Describe an experience you have had working with an individual or a population impacted by trauma.

2. Describe in detail your experience in the interpretation and application of statutes, regulations, policies, and procedures.

Education: When using education to meet minimum qualifications, please include all the required documents necessary to verify that you meet the minimum qualifications for this classification (i.e., degree, transcript, license, and certificate). Candidate may be required to provide transcripts prior to hire.

Examination Information : Candidates new to state service or those seeking a promotional opportunity must take the online examination to establish eligibility. The examination can be found at the following link:  Analyst II Exam .

There is also a Limited Examination & Appointment Program (LEAP) exam available for this classification. Information on the LEAP certification process is available on the  Department of Rehabilitation Leap Website .

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Supplemental Application - Please follow directions to respond to the Supplemental Questionnaire above. 

Job Tags

Permanent employment, Full time, For contractors, Local area, Remote work, Monday to Friday

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