Job Description

The Information Technology Specialist supports the systems and workflows that enable IntellaTriage nurses to deliver after-hours and 24x7 clinical triage services. Working directly with the Director of IT Operations, this role focuses on user access, Microsoft 365 administration, Level 1 support, and hardware logistics for a fully remote workforce.

This position is specifically designed to provide strong operational coverage during weekends and extended-hour support windows. Success in this role is less about deep technical expertise and more about reliability, follow-through, urgency, and attention to detail in a high-volume healthcare environment.

Essential Functions

Access & Account Management

• Process and track access requests across multiple client healthcare systems
• Coordinate with client IT teams to obtain credentials and resolve access issues
• Maintain accurate tracking of access status, expirations, and dependencies
• Escalate delays that impact clinical operations or nurse readiness

Microsoft 365 Administration

• Provision and deprovision users in Microsoft 365 / Entra ID
• Manage group memberships and access permissions
• Support identity and access workflows across systems

End User Support

• Respond to support tickets and provide Level 1 troubleshooting
• Resolve login, access, and device-related issues
• Escalate complex or recurring issues with clear documentation
• Support operational continuity during weekends and after-hours periods

Onboarding, Offboarding & Hardware

• Support onboarding and offboarding for remote employees
• Configure, ship, and track laptops and end-user equipment
• Maintain accurate inventory and device lifecycle tracking
• Coordinate retrieval, wiping, and redeployment of returned devices
• Maintain and improve operational documentation and runbooks

Work Schedule & Location

This position is on-site in Brentwood, Tennessee.

Schedule

• Saturday: 7:00 AM – 7:00 PM
• Sunday: 7:00 AM – 7:00 PM
• Monday: 10:00 AM – 7:00 PM
• Tuesday: 10:00 AM – 7:00 PM

This is a full-time position supporting a 24x7x365 healthcare operation. Flexibility and reliability during high-volume support periods are essential.

Requirements

You are enabling nurses to deliver care when patients need it most. When systems or access break down, care is delayed. This role helps ensure those gaps do not happen.

This role is a strong fit for someone who:

• Is dependable, reliable, and consistent
• Thrives in structured workflows and operational environments
• Can manage a high volume of requests with accuracy and urgency
• Communicates clearly and professionally with internal teams and external healthcare clients
• Remains calm under pressure and prioritizes effectively
• Takes ownership of tasks and follows through without constant oversight
• Is motivated to build a long-term career in IT operations and healthcare technology support

Requirements

• Reliable and consistent with strong follow-through
• Detail-oriented with strong organizational habits
• Comfortable working within structured processes and repeatable workflows
• Able to manage a high volume of requests with accuracy and consistency
• Clear and professional communicator, especially with external teams
• Calm under pressure and able to prioritize effectively
• Self-motivated with a strong sense of ownership
• Interested in building a career in IT operations
• Comfortable working extended weekend shifts in a healthcare operations environment

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