Job Description

At Collective Health were transforming how employers and their people engage with their health benefits by seamlessly integrating cutting-edge technology compassionate service and world-class user experience design.

Start Date: July 6 2026

Collective Health is growing its Member Services team in Lehi Utah! As part of the Member Services team each Member Claims Associate Contractor operates core processes to run Collective Healths employer-sponsored medical plans and assists members with some of their most complex claims issues. Member Claims Associates gain a comprehensive understanding of medical plan operationsprocessing medical claims researching and responding to complicated member issues and handling details related to regulatory requirements our network partner relationships and medical coding. Member Claims Associates do all this with the lens of continuing to delight our members as part of the Member Services Team.

As a Member Claims Associate Contractor you can expect to learn and become a professional in the payer-side of healthcare. With the support of Collective Healths established and knowledgeable teams you will be an important contributor to scaling operations and collaborating on a growing team at the forefront of redefining the healthcare industry.

Start Date and Training

• Contract Start date: July 6 2026
• Contract End date: December 31 2026
• You must be available for 4 weeks of required training beginning on the start date from July 6 - July 31. You will not be able to take time off during the training period.

What youll do:

• Execute the daily operations of a health plan including processing medical claims researching and responding to the members most complicated questions tracking your accuracy around core metrics and troubleshooting the many operational challenges that affects the business
• Be part of the team that is continuously adapting to improve efficiency and scalability
• Think critically and strategically to continually boost teamwork and communication across offices
• Gain additional skills across different areas of the business over time
• Develop in-depth industry expertise in the healthcare economy
• Cultivate a culture that aligns with Collective Health values and incorporates the unique aspects of the team
• Reporting to the Manager of Member Claims this is an essential role on the Customer Experience team

To be successful in this role youll need:

• Above all you are driven curious and take ownership for everything you do
• You can become proficient with a large volume of information quickly
• You are a committed team player
• You are excited to build and adapt to the adventures of working on a growing team
• You are passionate about being a part of a fast-growing company
• You have a passion for Collective Healths mission to transform the health insurance experience for employers and their employees

Nice to have:

• Bachelors degree or 1 or more years of work experience

Contract Hourly Pay Range

$21.50 - $21.50 USD

Why Join Us

• Mission-driven culture that values innovation collaboration and a commitment to excellence in healthcare
• Impactful projects that shape the future of our organization
• Opportunities for professional development through internal mobility opportunities mentorship programs and courses tailored to your interests
• Flexible work arrangements and a supportive work-life balance

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status. Collective Health is committed to providing support to candidates who require reasonable accommodation during the interview process. If you need assistance please contact .

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