Job Description
Scrum Master with ServiceNow
Who we are: -
At CitiusTech , we constantly strive to solve the industry's greatest challenges with technology, creativity, and agility. With over 8,500 healthcare technology professionals worldwide, CitiusTech powers healthcare digital innovation, business transformation, and industry-wide convergence for over 140 organizations through next-generation technologies, solutions, and products. We aim to accelerate the transition to a human-first, sustainable, and digital healthcare ecosystem with the world's leading Healthcare and life sciences organizations and our partners.
Here is an opportunity for you to make a difference and collaborate with global leaders to shape the future of healthcare and positively impact human lives.
Our vision: -
To inspire new possibilities for the health ecosystem with technology and human ingenuity.
What is in it for you?
As a Scrum Master with ServiceNow you will be a part of an Agile team to build healthcare applications and implement new features while adhering to the best coding development standards .
Responsibilities: -
Mid-level Scrum Master with project management and business analysis capabilities to support an enterprise IT service delivery engagement.
This role will operate within a Microsoft 365 based environment that is evolving toward a ServiceNow-driven platform model.
This individual will play an important role in guiding delivery execution while also helping the existing team and client adapt to a platform transition.
The work involves moving from current intake, workflow, and contract automation solutions into a ServiceNow environment that will support legal service delivery and contract lifecycle management capabilities as part of a broader procure-to-pay transformation.
The role requires a combination of delivery discipline, business analysis, technical awareness at a non-developer level, and the ability to lead change within an established team.
Lead Agile delivery practices by facilitating sprint planning, backlog grooming, daily stand-ups, reviews, and retrospectives.
Maintain structured backlogs across enhancements, support work, and product initiatives, and help ensure consistent delivery cadence and accountability.
Work with stakeholders to gather, refine, and document requirements. Translate business needs into user stories and structured work items, and support process mapping and future-state design as systems evolve.
Act as a change leader during the transition to ServiceNow.
Experience: -
10+Years
Location: -
Remote
Educational Qualifications: -
Technical certification in multiple technologies is desirable.
Skills: -
Mandatory skills
Scrum Master, ServiceNow, Healthcare
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