Job Description

Job Summary

MedSchoolCoach supports thousands of pre-medical and medical students each year through advising, tutoring, and application support services. Behind these student-facing programs is a commitment to operational excellence, consistency, and quality assurance.

The Student Support Auditor is a back-office, quality-focused role responsible for reviewing and evaluating the delivery of student services across the organization. This position does  not provide advising, tutoring, coaching, or direct student support. Instead, the Auditor serves as an internal reviewer, assessing interactions, monitoring service quality, and identifying opportunities to improve processes and outcomes.

This role is ideal for individuals with a medical background (MD or DO) who can apply their knowledge of the medical education pathway to evaluate the accuracy, consistency, and effectiveness of services provided by advisors, tutors, and support staff. Successful candidates are analytical, detail-oriented, and comfortable working independently in a quality assurance and administrative capacity.

This is a part-time position (approximately 10 hours per week) with a flexible schedule.

Responsibilities

• Review and audit recorded student interactions, advising sessions, tutoring sessions, written communications, and support activities to ensure adherence to company standards and best practices
• Evaluate the accuracy, consistency, and quality of guidance being delivered by student-facing team members
• Identify trends, process gaps, quality concerns, and opportunities for operational improvement
• Prepare audit reports and provide objective, actionable feedback to leadership and internal stakeholders
• Maintain detailed records of evaluations, findings, and recommendations
• Monitor compliance with internal processes and service delivery expectations
• Collaborate with leadership to support quality assurance initiatives and continuous improvement efforts
• Assist with special projects related to program effectiveness, service quality, and operational performance
• Perform other duties as assigned

Qualifications

• Medical school students encouraged to apply
• Clinical training (current resident, fellow, or practicing physician) strongly preferred
• Strong attention to detail and ability to evaluate processes objectively
• Excellent written communication and documentation skills
• Ability to identify patterns, trends, and opportunities through audit and quality review work
• Comfortable providing constructive, evidence-based feedback
• Ability to handle confidential information with discretion
• Self-motivated and able to work independently with minimal supervision
• Experience in quality assurance, compliance, auditing, education, or process improvement is a plus
• Familiarity with the medical school admissions or residency application process (e.g., AMCAS, ERAS) preferred
• Proficiency with Google Workspace, Zoom, and other common workplace tools

Position Type

Part-time, non-exempt position with flexible work hours (approximately 10 hours per week).

Location & Other Requirements

• 100% remote
• Must have access to a computer and reliable internet connection

Please Note: This is an internal quality assurance and auditing position. The role does not involve advising, tutoring, mentoring, coaching, or direct interaction with students.

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